Legal Terms & Conditions
We hope you enjoy using the Mr Run website™ (“Website”), whether you are new to running and hoping to get started and keep going, or an experienced runner looking for fresh ideas and perspectives.
- the legal terms and conditions (“Terms”) on which we sell any of the products listed on our website to you, including how you and we may change or end the contract and what to do if there is a problem. These Terms will apply to any contract between us for the sale of products to you (“Contract”).
- the legal terms and conditions of using this website
We amend these Terms from time to time. Every time you wish to order products, please check these Terms to ensure you understand the Terms which will apply at that time.
These Terms were most recently updated on 24 March 2021.
Terms & Conditions of Sale
Please read these Terms carefully, and make sure that you understand them, before ordering any products from our website. By submitting your order to us you will be deemed to have accepted these Terms.
The terms and conditions under which the Products are offered for sale on this Website are set out below. By placing an order on the Website you accept and agree to be bound by these terms and conditions. Mr Run™ reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Website. Mr Run™ is a brand owned and operated by Milevva Marketing Ltd. (“Company”), a company registered in England and Wales under company number 12517029, registered office address at 2 Frederick Street, London WC1X 0ND.
Availability And Variability Of Goods And Prices
We reserve the right to vary any event registration fees and the prices of any goods or services listed without notice. All orders for goods and services are subject to availability. We reserve the right to refuse to supply any goods or services to any individual.
Placing Your Order
To place an Order you must be 18 years of age or over, be accessible by telephone and have a valid email address.
You may place an order by
- filling in the order form on the Website after logging into or creating your personal account and clicking on the appropriate submission button
Mr Run™ will not accept orders placed in any way other than those listed above.
When you place your order, Mr Run ™ will issue you with a Web Order Number. Mr Run ™ will do this via the Website and subsequently via your specified email address. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.
By placing an order, you make an offer to us to purchase the Products you have selected on these terms and conditions. Mr Run ™ may or may not accept your offer at our discretion or may reduce the number of Products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled/amended after order submission.
If Mr Run™ accepts your order, we will notify you of our acceptance by issuing an order confirmation. Mr Run™ will send your order confirmation to you by email. The order confirmation will be effective as of the date on which the order confirmation is sent to you.
If we cannot accept your order, we will attempt to contact you by email or telephone or post.
Please note that the on-screen display of the colours, designs, products may differ from the actual appearance or size of products offered on the Website. In certain cases, we may also dispatch alternative sizes to fulfil the ordered quantity if stock levels vary.
Supply Of Your Products
Subject to these terms and conditions, Mr Run™ will supply to you the Products indicated on your order confirmation.
Prices shall be those prices published on this Website at the time you submit your order. The prices published on the Website are inclusive of VAT where applicable but may be exclusive of shipping costs, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including shipping.
If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
Delivery costs, where applicable, are payable by you as indicated on your order confirmation.
Paying For Your Products
You may pay for your Products by the methods of payment as may be displayed at the Website checkout.
You must pay in the currency as indicated on your invoice.
If you are paying by credit or debit card, then you must supply your credit or debit card details when you place your Order. Mr Run™ will not supply the Products to you nor perform the services until your credit or debit card issuer has authorised the use of your card for payment of the Products and/or services ordered. If Mr Run™ does not receive such authorisation we shall inform you accordingly. Mr Run™ reserves the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.
Delivery Of Your Products
Mr Run™ will deliver the Products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various Products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by Mr Run™ are best estimates only and Mr Run™ shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event that any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail or post but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by Mr Run™.
Title to and risk of loss in your Products will pass to you on delivery of the Products
Upon delivery of the Products to the carrier Mr Run™ will send you a confirmation of shipment by email provided you have indicated an email address on the order form or by post.
Exchanges, Returns And Refunds
You may return the Product to Mr Run™ or cancel the entitlement to services and obtain a refund of the price of the returned Product provided that you contact us within fourteen (14) working days from the day after the goods are delivered as long as the product has not been opened or consumed.
Although you will have to pay the cost of returns, the refund will include the full value of both the product and the outbound shipping costs. If a product is sold as part of a product combination (bundle) in which other products are offered for free or at a discount compared to their normal price, the bundled product must at Mr Run™ request be returned with the product purchased. Mr Run™ reserves the right to raise an invoice in respect of any free or discounted bundles product not so returned.
If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with Warranty paragraph below, please contact Mr Run™ via sales@ runmrrun dot com.
If you have received the ordered Product(s) and have simply changed your mind about purchasing it, you may return the Product(s) or entitlement to Service to us for a refund and provided:
- You inform Mr Run™ within fourteen (14) working days from the day after the goods are delivered; and
- You have proof of purchase (i.e. order number / identification)
Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure
Steps to Follow to Claim a Refund: Cancellation can be exercised in writing or any other durable medium by emailing us at sales@ runmrrun dot com.
Before returning any Product(s) it is helpful if you check that you have:
- Used appropriate packaging;
- Clearly displayed the returns address;
- Sealed the packaging securely.
Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion.
Mr Run™ – branded Product Warranty: Mr Run™ warrants the Products as stated on the Website. Specific warranties may apply to certain Products (such as customised Products) as specified on the Website. Should the Product supplied by Mr Run™ not comply with the applicable warranty we shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the Product or refund the purchase price upon return of the Product. Except as expressly set out in these terms and conditions, to the fullest extent permitted by law Mr Run™ hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.
Non Mr Run™ -branded/Third-party Products: For non Mr Run™ branded Products, all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the Products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should first be made either directly to the manufacturer or to Mr Run™ by email.
IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.
Liability – Our Responsibility For Loss Or Damage Suffered By You
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious. that it will happen or if, at the time the Contract was made, both we and you knew it might happen, for example, if you discussed it with us during the order process.
We are not liable for business losses. We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- We do not in any way exclude or limit our liability to you where it would be unlawful to do so. This includes liability for:
- Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
- Fraud or fraudulent misrepresentation;
- Defective products under the Consumer Protection Act 1987;
- Any other breach of your legal rights in relation to the Products including the right to receive products which are:
- As described and match information we provided to you and any sample or model seen or examined by you;
- Of satisfactory quality;
- Fit for any particular purpose made known to us; And supplied with reasonable skill and care.
Events Outside Our Control
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below.
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
- We will contact you as soon as reasonably possible to notify you; and
- Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of products to you, we will arrange a new delivery date with you after the Event is over.
You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will refund the price you have paid, including any delivery charges.
How To Contact Us If You Have Any Concerns
We want you to be pleased with any purchase you make from us. If there’s something you’re not happy with please let us know as soon as possible. Our contact details can be found on our Contact Us page. If you are not happy with our initial response. Please send us an email at contact@ runmrrun dot com. We will respond to you within 14 days of receiving your letter with a suggested course of action to try and resolve the problem.
“Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
If we are unable to resolve your concerns
If you are not happy with how we have handled any complaint, Alternative Dispute Resolution (ADR) is a process where an independent body considers the facts of a dispute and seeks to resolve it, without You having to go to court. A full list of ADR Bodies can be found here.
Privacy Statement – How We Use Your Personal Information
We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
We will use the personal information you provide to us:
- Undertake credit reference, fraud prevention and fraud detection searches, and to validate the information you provide us with other publicly-available records (such as the electoral roll);
- To supply the products to you;
- To process your payment for the products; and
- If you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
We may pass your personal information to credit reference agencies. We may pass your personal information to credit reference agencies and other third parties to undertake the searches and validations mentioned above and they may keep a record of any search that they do.
We may monitor and record telephone calls. We reserve the right to monitor and record telephone calls to us, or made by us, in order to monitor staff performance, maintain service quality standards and protect our staff from threats and abuse.
We will only give your personal information to other third parties where the law either requires or allows us to do so.
Special Terms For Loyalty Points / Store Credit
Loyalty Points / Store Credit You may from time to time be awarded Loyalty Points as a result of your interactions with the web site, whether uploading reviews, recruiting new customers or simply by making purchases. These points may be converted to Store Credit, at our discretion.
- Mr Run™ will award points based on activities made in good faith. Mr Run™ reserves the right to withhold points and/or store credit in cases where it judges you have participated outside the spirit of this agreement.
- Store credit has no monetary value outside its use within the website. Store credit may only be redeemed against future purchases from the website.
- Mr Run™ may from time to time, at its own discretion, review loyalty point /store credit exchange rates, the time period of validity, maximum points or any other terms of the offer. Mr Run™ will contact all users in the event that any such changes are made.
Terms & Conditions of Using This Website
You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party. We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, the documents referred to in them or any applicable law.
You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
If you disagree with any part of these terms and conditions, please do not use our website. Mr Run reserves the rights to change these terms and conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.
These terms and conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Ownership, Use, Copyright Restrictions And Intellectual Property Rights
Commercial use or publication of all or any item displayed is strictly prohibited without prior authorisation from Milevva Marketing Ltd. Nothing contained herein shall be construed as conferring any licence by Milevva Marketing Ltd. to use any item displayed. Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not Milevva Marketing Ltd.). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).</p>
The Following Intellectual Property Rights Restrictions Apply To Your Use Of This Website
- Commercial use or publication of any or all of the Content is strictly prohibited without prior authorisation from us. Nothing contained herein shall be construed as conferring any licence to use any item displayed, other than as necessary to enable you to access the Site.
- Mr Run’s emblems and logos are protected trademarks under international and national laws. Use of these trademarks is strictly prohibited without prior authorisation from us or the relevant trade mark owner.
- You may print off one copy, and may download extracts, of any page(s) of our Site for your personal private use and you may draw the attention of others within your organisation to Content posted. However, you must not modify the paper or digital copies of any Content you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Rules About Linking To Our Website
You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Site on any website that is not owned by you.
Our Site must not be framed on any other site.
We reserve the right to withdraw linking permission without notice.</p>
Accuracy Of Information And Availability Of The Website
While we try to make sure that the Site is available, accurate, up-to-date and free from bugs, we do not warrant that provision of the Site will be uninterrupted or error free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs.
The Site is provided “as is”. We do not promise that the Site will be fit or suitable for any purpose. The Site and the Content are provided for your general information purposes only and to inform you about us and our activities, news, services and other websites that may be of interest. The Content does not constitute technical, financial or legal advice or any other type of advice and neither the Site nor the Content should be relied upon for any purposes.
We may suspend or terminate operation of the Site at any time as we see fit.
We recommend that you take appropriate safeguards to protect against viruses before downloading any Content.
Links From This Website
The Site may contain links or references to websites operated by other organisations. Any such links or references are provided for your convenience only. We do not control such websites, and are not responsible for their contents. Our inclusion of links or references to such websites does not imply any endorsement of the material on such websites or any association with their operators. You are responsible for evaluating the security, accuracy and completeness of any information contained on third party websites, and also the value and integrity of any goods and services offered.
Your use of a third party website may be governed by the terms and conditions of that third party site.
Security Of The Website
Although the Site uses encryption security software in areas where online payment details are accepted, the security of information and payments transmitted via the internet cannot be guaranteed.
Milevva Marketing Ltd. does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.
Limitation On Our Liability With Regards To Your Usage Of Our Website
Except for any legal responsibility that we cannot exclude at law, we are not legally responsible for any:
- a) losses that: (i) were not foreseeable to you and us when these Terms were formed; or (ii) that were not caused by any breach on our part;
- b) business losses; or
- c) losses to non-consumers.
To the extent permissible under applicable law, we are not legally responsible for any losses or damage incurred or sustained by viruses transmitted via the Site and the Content, or incurred or sustained when transmitting information by email or otherwise over the internet.
Content Placed On Our Website
Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, nonconfidential and nonproprietary information.
If you post or send offensive, inappropriate or objectionable content to or anywhere on the Mr Run’s website or otherwise engage in any disruptive behaviour on any Mr Run’s service, we may use your personal information to stop such behaviour.
Where Milevva Marketing Ltd. reasonably believes that you are or may be in breach of any of the laws of England and Wales (or the law of Scotland if you live there) (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, internet provider or law enforcement agencies about the content and your behaviour.
Notification Of Changes
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Questions About Our Terms And Conditions
Questions about the Terms and Conditions should be sent to us at contact@ runmrrun dot com.